At CrediFlex we take pride in the level of service we offer our clients. But we know that, despite the best efforts, sometimes things can go wrong. When this happens we want the opportunity to address any shortfalls in our services. If we are at fault, or have made an error, we aim to address the problem immediately.
To assist us in helping you resolve any issues you may have we ask you to undertake the following process:
- Gather all the supporting information you have concerning the matter of complaint; think about the questions you want answered; and finally determine what it is you would like us to do
- If you haven’t already done so, contact the CrediFlex Partner and discuss the complaint with them first. They value your patronage and will do all they can to ensure your complaint is satisfied as quickly as possible
- If at this stage the matter is still not resolved to your satisfaction you can contact our Dispute Resolution Manager, who will provide you with the name and contact details of the person who will investigate your complaint
- You can contact the Dispute Resolution Manager in any of the following ways:
By Phone: |
(02) 9526 6507 |
By Fax: |
(02) 9526 8057 |
In Person or by Mail: |
Dispute Resolution Manager |
Email: |
|
Dispute Resolution Form: |
Once your complaint has been received we will:
- Gather information to investigate your complaint and identify the cause
- Send you a letter to acknowledge your complaint and let you know when we expect to have it resolved
- Ensure that, if your complaint cannot be resolved straight away, we keep you informed of what is happening on a regular basis and do all we reasonably can to regain your confidence in us
- Ensure that, in the unlikely event that we cannot resolve the issue, we provide you with contact details to the relevant external dispute resolution body applicable to our industry
We believe that by following this process we can resolve any issues or misunderstandings that you have encountered with our services.
